Question 1

Why should you use Spot On Cleaning NY?

Accepted Answer

Spot On Cleaning NY has been providing Long Island residents with flexible and reliable residential cleaning services since 2016. We’ve cleaned hundreds of homes a week for nearly 5 years! By now, we’ve perfected our formula for great service.
We know that you’re an individual with circumstances that are entirely unique to you. We help you identify what your needs are, and then we provide you with services that have been specially tailored just for you.

Question 2

How can I trust the people you send yo my home or business?

Accepted Answer

We are very particular about who we hire.
 
Every Spot On Cleaning employee undergoes a rigorous screening process that includes extremely thorough criminal background checks. Additionally, all Spot On Cleaning employees are fully insured and bonded.
 
Our employees are all given top-notch training to meet our demanding standards, and we regularly conduct quality inspection checks.
 
Trust is a vital component of our business. We pride ourselves on having earned the trust of hundreds and hundreds of customers throughout the many years of our company’s success.

Question 3

Will I have any liability or need to pay any taxes if I hire a housekeeper?

Accepted Answer

No. Spot On Cleaning's goal is to reduce the number of your responsibilities in life; certainly not add to them!
 
Most homeowners are unaware of the risks of hiring independent cleaners, who often pass the liability for work-related injuries and the responsibility of payroll taxes onto their clients.
As a professional cleaning service, we are responsible for all elements of our staff’s employment, including payroll taxes and Workman’s Compensation in the event of an injury. The only thing you ever need to worry about is how we can best serve you.

Question 4

How do I get started?

Accepted Answer

It’s as easy as giving us a call!
 
631-318-6447
 
The first thing we will do is discuss your individual cleaning needs, and to give you a free estimate.
 
We will provide you with a comprehensive list of our wide range of services, so that you may choose what you’d like us to do for you.
Together we will create a work order tailored to your specific requests, and you will be provided with a copy. This is not a contract, but merely another way to guarantee you our personalized, consistent and timely service.

Question 5

How often should I have my home cleaned?

Accepted Answer

Spot On Cleaning offers regular housecleaning on a weekly, bi-weekly and monthly basis.
In addition, we are available for special one-time cleans. These include move-in/move-outs, deep cleans, new construction clean up, and occasional maintenance cleans for customers that just need a little extra help.
 
Our most popular visit is every two weeks, but we will schedule according to your needs.

Question 6

Do I have to sign a contract?

Accepted Answer

No. There are no contracts to sign. We are happy to earn your business each time we clean.

Question 7

Do I have to be home when the cleaner comes?

Accepted Answer

You do not need to be home, although of course you’re welcome to be.
Many of our customers provide us with a key to their home and, when necessary, alarm codes. We keep your keys and access information extremely secure.

Question 8

Will I always have the same house cleaner?

Accepted Answer

We want you to enjoy the kind of continuity in your service that allows you to never think twice about it. We make every effort to send the same cleaner to your home for each visit.
Our goal is to provide you with consistency no matter what; even if circumstances demand a staffing change. Every employee is extensively trained to utilize the same efficient, effective cleaning techniques.
 
We begin our relationship with you by visiting your home and during your first cleaning, create a customized work order for your needs, so that you can always count on receiving the same great, personalized service to which you’re accustomed.

Question 9

What if something is my home gets damaged?

Accepted Answer

In the unfortunate event that a breakage occurs, we will promptly make every effort to have the item repaired or replaced.
 
All Spot On Cleaning employees are fully insured to guarantee the safety of your possessions.

Question 10

Do you guarantee your work?

Accepted Answer

Absolutely. We have a 100% satisfaction guaranteed policy.
 
Our goal is to give you the best cleaning possible each time. If something is not done to your satisfaction, call us within 24 hours and we will correct it for free, or give you a credit on your next clean.

Question 11

How do I pay for my cleaning?

Accepted Answer

Payment is due the day the service is performed. You may pay by check, any major credit card, or cash.
 
Many customers leave a check, payable to Spo On Cleaning, on their kitchen table or countertop. For your convenience, if you prefer paying by credit card, once the service has been completed, we will send you an invoice via email. We do ask that you settle the invoice within 24 hours of service :-).
One-time cleans require a credit card or cash payment.

Question 12

Do you offer gift certificates?

Accepted Answer

Yes we do! Spot On Cleaning makes a great gift, whether it’s for Mother’s Day, Valentine’s Day, a birthday or anniversary, or even to help a friend through a difficult time. Whatever the occasion, our gift certificates can be sent straight to the recipient or to you. 
 
Get yours here: https://bit.ly/CleaningGift

Question 13

What if I have a pet?

Accepted Answer

Pets are not a problem!
 
 We do need to be notified if you own pets, and we like to know their names. If you have any special requests regarding your pets, or there are any special circumstances we should be aware of, we will want this information to be included on your work order.

Question 14

Should I tip my cleaner?

Accepted Answer

Tips for our cleaners are neither expected nor required. Leaving them a simple note letting them know how well they did will mean a lot to them. Our cleaners want to know that their work met or exceeded your expectations. However, if you do wish to leave a tip, please place it on the kitchen counter, or you may add it to the invoice when you pay by credit card online.

Question 15

What if my cleaning schedule falls on a holiday?

Accepted Answer

If your scheduled cleaning falls on a holiday, we will contact you approximately one month in advance to reschedule.
 
Our office observes the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Mother's and Father's Day, Thanksgiving, Christmas and Easter.

Question 16

Can I hire one of your cleaning professionals directly?

Accepted Answer

Our employees are not available for direct hire. A great deal of time and resources is put into hiring our staff.
 
Each employee signs a contract with us agreeing not to solicit or accept direct employment from any of our customers for a period of two years from the date that employee last worked for Spot On Cleaning.

Spot On Cleaning F.A.Q's